Social Security Administration Responds to Larson's Request For Customer Service Update

Statement

House Ways and Means Social Security Subcommittee Chairman John B. Larson (CT-01) released the letterhe received from Acting Commissioner of Social Security Kilolo Kijakazi in response to a letter he sent in December 2021asking for information on what actions the Social Security Administration (SSA) is taking to strengthen overall customer service while ensuring the safety of the public and SSA employees during the COVID-19 pandemic.

"There is no substitute for the services Americans receive in person at Social Security field offices. While it is imperative that we keep everyone safe during the pandemic, we also must ensure people are able to access the benefits they have earned. I appreciate Acting Commissioner Kijakazi's response. I will continue my oversight of the agency and I will push for improved customer service to meet the needs of all Americans, particularly individuals with disabilities and seniors who often benefit from in person services the most," said Larson.

Chairman Larson has initiated several audits and reports on SSA customer service during the pandemic. He strongly supported the House-passed appropriations bill led by Chair Rosa DeLauro (CT-03), granting a $1.1 billion increase in funding for SSA to strengthen customer service and reduce delays in disability claims. This bill is awaiting action in the Senate. 

Chairman Larson recently visited Social Security's East Hartford, CT field office and heard directly from staff about the impact of COVID-19 on SSA's ability to serve the public.

Source