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Letter to Secretary of Defense Chuck Hagel - Work to End the Backlog of Veterans' Disability Claims


Location: Washington, DC

March 28, 2013

The Honorable Chuck Hagel
Department of Defense
1000 Defense Pentagon
Washington, DC 20301-1000

Dear Secretary Hagel:

We write today to express our deep concern regarding the severe backlog of veterans' disability claims facing the Department of Veterans Affairs (VA) and to urge greater cooperation between VA and the Department of Defense to help end this crisis. We represent states with some of the largest populations of veterans in the country. Tragically, these men and women are also waiting years to access the benefits they need and deserve--449 days on average in New York, 506 days in Los Angeles, and 439 days in Waco, according to VA. This is simply unacceptable.

As a combat veteran, you have a deep personal understanding of the challenges currently facing our nation's veterans. We know you share our commitment to ensuring all veterans receive the benefits they deserve in a timely and accurate manner. However, we are concerned that lengthy delays by the Department of Defense in gathering and sharing military service records with VA are contributing to lengthy processing timeframes and, in turn, to the increase in the disability claims backlog.

A recent report by the Government Accountability Office (GAO) found that "delays in obtaining military service and medical treatment records, particularly for National Guard and Reserve members, have significantly lengthened the evidence gathering phase." According to GAO, these delays "impact VA's duty to assist, possibly delaying a decision on a veteran's disability claim." Veterans service organizations have voiced similar concerns. This is troubling particularly because such delays can prevent veterans from obtaining the benefits they deserve.

We are encouraged that VA and the Department of Defense have taken some steps to address this issue. Specifically, we understand that the two agencies initiated a Disability Claims Reduction Task Force earlier this year to help reduce the time it takes to gather military service records from the service departments.

We also understand that VA has an agreement with the Department of Defense to implement an electronic, searchable catalogue of military records for all transitioning service members by the end of this year. During her recent testimony before the Senate Committee on Veterans Affairs, Under Secretary for Benefits Allison Hickey stated that this agreement "has potential to cut as much as 60-90 days from the "awaiting evidence' portion of claims processing, and reduce the time needed to make a claim "ready for decision' from 133 days currently to 73 days" for transitioning service members.

These are important steps, but it is clear that more must be done to improve the timeliness of record exchanges and to expand cooperation between VA and the Department of Defense. As such, we ask that you affirm your commitment to eliminating the disability backlog through continued and greater collaboration with VA. We also ask that you dedicate appropriate resources and personnel to ensure timely exchanges of all military service records.

Thank you for your attention to this critical issue. We look forward to working with you, as well as with VA Secretary Shinseki, to eliminate the disability claims backlog once and for all.


Barbara Boxer
United States Senator

John Cornyn
United States Senator

Bill Nelson
United States Senator

Kirsten E. Gillibrand
United States Senator

Charles E. Schumer
United States Senator

Dianne Feinstein
United States Senator

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