SCIENCE, STATE, JUSTICE, COMMERCE, AND RELATED AGENCIES APPROPRIATIONS ACT, 2007 -- (House of Representatives - June 28, 2006)
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Ms. NORTON. I thank the gentlewoman for her initiative. As a former chair of the EEOC credited with bringing efficiencies that eliminated the backlog, I strongly support her amendment. The efficiencies that I brought to the commission included settling cases. At first, they were controversial, but the civil rights community focused in and around them. When the remedy rate increased, the businesses were very grateful for them because they got them out of the city.
The call system is not such an efficiency. It makes work that has not saved either work or money. Callers instead want to get to somebody who really knows something, the way when you have a recording or a customer service person and you say, let me speak to a real person who can tell me some real information.
Meanwhile the Nation's civil rights enforcement agency is being dismantled. What other agency has lost 20 percent of its staff since this administration took power? What kind of message is the 109th Congress sending to civil rights. Eliminate the call center. Let trained staff do their work.
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