Letter to the CEO of M&T Bank - Senators Markey, Blumenthal, Colleagues Demand M&T Bank Compensate Customers Affected by Conversion Failures

Letter

Dear Mr. Jones,

We write to request that M&T Bank commit to financially compensate all customers who incurred fees as a result of missed credit card, utility, or other payments, due to M&T Bank's mishandling of the acquisition of People's United Bank. Additionally, all customers who were unable to access their funds during the conversion should receive some appropriate financial remuneration for the inconvenience, as well as an apology. We are profoundly troubled that this acquisition lacked sufficient coordination and resulted in complications for many individuals and businesses accessing their accounts and their funds.

These M&T and People's United conversion failures may have violated consumer and financial compliance laws and regulations and further investigation into the matter will bring further clarity to the situation to help ensure future and continued compliance. Regardless, the execution of the acquisition was not in accordance with regulatory expectations when approvals were granted by the Federal Reserve and the Connecticut Department of Banking. Through the mismanagement of the conversion of People's United Bank accounts to M&T accounts, existing customers, individuals and businesses, endured hours long wait times and delays in payment processing, were denied access to their accounts and funds, and did not receive adequate customer support. This demonstrates a severe lack of due diligence in the planning and a lack of resources devoted to the implementation of the acquisition.

While the execution of this merger began nearly two weeks ago, customers continue to be faced with complications that have arisen as a direct result of the problems encountered during the conversion process. It is imperative that M&T act swiftly to comply with all laws, regulations, and regulatory expectations relied on during the acquisition approval process and that all customers be fairly compensated if they were negatively impacted as a result of M&T's mishandling of the merger with People's United Bank.

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