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Public Statements

21st Century Integrated Digital Experience Act

Floor Speech

Location: Washington, DC


Mr. COMER. Mr. Speaker, I rise today in support of H.R. 5759 introduced by Congressman Khanna of California.

The U.S. Federal Customer Experience Index measures citizen interactions with the Federal Government. The 2018 index gave Federal agencies failing scores. Citizens deserve and expect better from their government.

H.R. 5759, the 21st Century Integrated Digital Experience Act, or 21st Century IDEA, requires agencies to modernize their websites and digital services. 21st Century IDEA takes a systematic approach to modernizing websites, services, and forms, so as not to unduly burden agencies.

New and redesigned agency websites will have to meet modernization requirements, such as being searchable, customizable, and secure.

Meanwhile, each agency will survey and create a plan for updating its existing websites and digital services, prioritizing those that are used most by the public. Agencies will also digitize forms so that electronic signatures may be used. All these modernization efforts will improve our constituents' experiences when interacting with Federal agencies.

The bill is supported by the Information Technology Industry Council; The Software Alliance; Adobe; Information Technology and Innovation Foundation; Software & Information Industry Association; ServiceNow; CompTIA; and Microsoft.

Mr. Speaker, I thank Congressman Khanna and Congressman Ratcliffe for introducing this important piece of legislation, and to all of the cosponsors on the committee.

Mr. Speaker, I urge my colleagues to support this bill, and I reserve the balance of my time.


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