A new set of reports from Joseph A. Smith, Jr., the Monitor of the National Mortgage Settlement, shows that the nation's largest mortgage servicers failed to meet 7 metrics in the most recent reporting period, 5 of which were mentioned in his previous reports.
Following the issuance of these reports, HUD Secretary Shaun Donovan released the following statement:
"The Independent Monitor's on-going work is playing a vital role in our work to reform the servicing industry and hold it accountable for how they treat homeowners. While today's report shows the National Mortgage Settlement's compliance structure is identifying abuses and rectifying problems for consumers, it's clear that these financial institutions still need to improve in a number of areas. In particular, the banks must do a better job sending notices and communicating with struggling homeowners in a timely manner. In the next set of reports we expect that they will have rectified these problems or they will face severe penalties."