Much like the federal government as a whole, the U.S. Postal Service spends more money than it brings in. If it wants to change this while maintaining a high level of customer service then it needs to listen to and implement the suggestions from its rural customers and employees, according to U.S. Senator Mike Enzi, R-Wyo.
Participating in his first Senate Homeland Security and Government Affairs Committee hearing as a new member, Enzi suggested to Postmaster General Patrick Donahoe that he listen to people who are used to solving problems. Enzi suggested a different post office evaluation process than the one Wyoming just went through where some post offices were closed.
"The best process for any of these people in rural states, who have to solve problems themselves all the time, is to let them know how much it costs and then ask them how they can reduce the costs. I think you would be surprised at the innovative ideas that the people have so that they can continue to get the kind of service they've come to expect from the post office," Enzi said.
Enzi used the delay in the delivery of local mail as an example of less customer service than people expect. He believes rural customers and rural postal workers could find ways to maintain service and save the kind of money necessary to help turn the Postal Service around.
Enzi also asked Donahoe about labor costs and mail volume. Enzi believes the employment numbers must reflect the reduced demand if the Postal Service is ever going to become solvent again.